Clear confirmations. Helpful reminders.
Booking confirmations and reminders keep appointments moving — clear details after a verified booking, timely reminders beforehand, and honest handling when things change. Built around your real calendar record, not fabricated slots.
Confirmations and reminders tied to the real appointment.
We prepare booking confirmations and reminders around your real calendar record — so the details a customer receives match the appointment that actually exists. No fabricated confirmations, no reminders for appointments that moved, and no claim that a message was sent until the configured service delivers it. A booking request is not a confirmed appointment, and a request being accepted is not a confirmation.
Clear appointment details after a verified booking
Once an appointment is confirmed on your calendar, the customer receives the date, time, timezone and meeting details — drawn from the real appointment record, not a guess.
Reminders before scheduled appointments
A reminder ahead of the appointment helps people show up prepared. Timing and channels are agreed with you before anything goes live.
Updated information after rescheduling
When an appointment moves, the customer gets the updated details and any old reminders are cancelled — so no one turns up at the wrong time.
Cancellation handling
When an appointment is cancelled, confirmations and reminders stop, and the right people are informed where agreed — without sending messages about an appointment that no longer exists.
Customer messages in the channels you choose
Confirmations and reminders go out by email, SMS or both, using a verified sender and the communication preferences you approve.
Internal staff notifications where agreed
Where it's useful, the host or team is notified of new bookings, changes and cancellations — separate from the customer-facing messages.
What you receive.
- Confirmation and reminder messages tied to the real appointment record.
- A draft reminder cadence (immediate confirmation, plus 24-hour and 2-hour reminders) for your review — not active until agreed.
- Reschedule and cancellation handling that updates or stops the right messages.
- Customer messages by email and/or SMS using a verified sender and approved preferences.
- Internal staff notifications where agreed, kept separate from customer messages.
- Honest handling when required appointment details are missing — held for review rather than sent with gaps.
- One sending mechanism per calendar, recipient and channel — no overlapping native and workflow messages.
What we’ll need from you.
- •Verified appointment purpose, calendar, host, duration and meeting location.
- •Your real opening hours, timezone, buffers, minimum notice and booking horizon.
- •Approved reminder cadence, channels and sender details.
- •Agreed cancellation and rescheduling rules (approved before launch).
- •Communication preferences, opt-out and do-not-disturb settings to respect.
- •Access to your CRM sub-account, calendar integration and existing contact fields.
How a confirmations and reminders project runs.
The recommended scope depends on your business — we suggest a practical starting point rather than requiring everything at once.
Discovery
We learn how bookings, confirmations and reminders are handled today and where they break down.
Agreed scope
We agree the appointment types, reminder cadence, channels, sender and a proposed timeline before any work starts.
Build
We prepare the message templates, rules and triggers, and map them to your real calendar record and CRM contact.
Review
You review the messages, timing and behaviour. We refine before anything goes live.
Connect & test
We connect the verified sender and channels and test confirmations, reminders, reschedules and cancellations end to end before launch.
Improve
We review delivery and attendance, identify friction and agree the next useful improvement.
What’s delivered, configured and tested
You receive confirmation and reminder templates, rules and triggers — ready to go live once the sender and channels are connected, reviewed and tested end to end. A confirmation is sent only from the real appointment record, not from a request being accepted; where required details are missing, the message is held for review rather than sent with gaps. We don’t promise delivery or attendance improvements, and we don’t claim a message was sent until the configured service delivers it. We recommend a practical starting point based on your existing setup, goals and budget.
Questions about confirmations and reminders.
Keep your appointments moving.
Tell us how confirmations and reminders are handled today and where they break down. We’ll discuss a practical place to start.