Honest reviews after genuine work.
Review requests help service businesses consistently invite honest customer reviews after real completed work — using verified service history, neutral eligibility and a clear way for customers to share their own experience. Built around what your business can actually take on.
A genuine ask, sent at the right time.
Reviews matter most when they're honest and earned. Review requests use a verified completed-service record and an approved delay to invite a customer to share their own experience — with one clear action and no pressure. Recipients are chosen by verified completion and channel permission, never by satisfaction or predicted rating. The recommended scope depends on your business; we suggest a practical starting point rather than a fixed package. No active sequences, no guaranteed ratings, and no claim a message was sent until the configured service delivers it.
Reviews after genuine completed work
A review request is only sent after a verified completed-service record — not a booking, a no-show, a quote acceptance, a payment or a pipeline label on its own. The request reflects real work that actually happened.
One clear action: share an honest review
Every message offers one straightforward next step — sharing an honest review of the actual experience. Customers write and submit their own review; we never dictate the wording or write it for them.
Neutral eligibility, not satisfaction-based
Recipients are selected by verified completion and channel permission — never by predicted rating, satisfaction score, complaint history or positive sentiment. A genuine review is invited either way.
Handing replies to a person
When a customer responds, automated requests stop and the conversation is handed to your team with the service context intact — not restarted from scratch.
What you receive.
- A short review-request sequence for your review — not active until you agree the timing, cadence and channels.
- One initial request after verified completion plus an approved delay, and one optional gentle reminder, then stop.
- Email and optional SMS copy with one clear action: share an honest review of the actual experience.
- Eligibility based on a verified completed-service record and verified channel permissions — not a booking, no-show, quote acceptance, payment or pipeline label on its own.
- Neutral recipient selection — never by satisfaction, predicted rating, complaint history or positive sentiment.
- No incentives, requested five-star ratings, pressure, fabricated reviews or AI-written customer reviews.
- Clear stop conditions: an opt-out, a reply, human takeover, completion of the request sequence or a supported tracked review-link click.
- Deduplication per contact, completed service/job and request cycle — no overlapping duplicate sends or restarts.
- A distinction between a click and a published review — no thank-you for publishing based only on a click.
- Review requests kept separate from appointment notifications and other necessary service communications.
What we'll need from you.
- •A verified service-history source of truth — completed-service records with real completion dates.
- •A verified email sender and SMS number/provider in the correct sub-account.
- •An approved review destination — the correct business profile or review page for each location.
- •Approved channel permissions and the communication preferences and suppression status to respect.
- •Access to your CRM sub-account, contacts, service records and any existing review-request or Reputation automation.
- •A reviewed sample before any wider rollout.
- •Existing contact fields and attribution preserved (no invented field IDs).
- •A quick review of the sequence, timing and copy before it goes live.
How a review-requests project runs.
The recommended scope depends on your business — we suggest a practical starting point rather than requiring everything at once.
Discovery
We learn how completed work is recorded, where reviews would be invited, and which customers have genuinely had work done.
Agreed scope
We agree the service-history source, eligibility, the review destination, timing, cadence, channels, sender and stop conditions, and a proposed timeline before any work starts.
Build
We draft the request sequence, map it to your verified completed-service records and the correct review destination, and prepare the eligibility and stop logic.
Review
You review a sample, the copy, the timing and the behaviour. We refine before anything goes live.
Connect & test
We connect the verified sender and channels and test eligibility, stops and the review destination end to end before launch.
Improve
We review requests and published reviews, identify friction and agree the next useful improvement.
What's delivered, configured and tested
You receive a review-request sequence, eligibility rules, copy and stop conditions — ready to go live once the service-history source, sender, channels and review destination are connected, reviewed and tested end to end. A request is only sent after a verified completed-service record and an approved delay, and recipients are chosen by verified completion and channel permission — never by satisfaction or predicted rating. Customers write and submit their own honest review; we never dictate the wording, offer incentives or write reviews for them. The sequence stops on an opt-out, a reply, human takeover, completion of the request sequence or a supported tracked review-link click — and one request plus at most one approved reminder runs per contact, completed service/job and request cycle, with no overlapping duplicate sends. A click is not a published review, so we don't thank someone for publishing based only on a click. We don't promise ratings, and we don't claim a message was sent until the configured service delivers it. We recommend a practical starting point based on your existing setup, goals and budget.
Questions about review requests.
Make honest reviews part of the routine.
Tell us how completed work is recorded and where you'd invite reviews. We'll discuss a practical place to start.